Terms & Conditions - The Colliefields Pizza

Please read these Terms and Conditions carefully before placing an order. By using our website and placing an order, you agree to be bound by these terms. The Colliefields Pizza operates at 91 Throssell St, Collie WA 6225.

1. Ordering

All orders are subject to availability and confirmation.
By placing an order you confirm that all details provided are accurate and complete.
We reserve the right to refuse or cancel any order at our discretion.
An order confirmation email will be sent once payment is successfully processed.

2. Delivery

We deliver within 5km of Collie. Your exact address is confirmed at checkout only.
A flat delivery fee of $5.00 applies. Pickup is always free.
Delivery times are estimates and may vary depending on order volume and demand.
We are not liable for failed delivery due to an incorrect address or no one being present.

3. Cancellation Policy

⚠️ Once an order is confirmed and payment is processed, it cannot be cancelled.

Our kitchen begins preparing your order immediately upon confirmation. If you have placed an order in error, contact us at admin@colliefieldspizza.com.au as soon as possible — we will do our best but cannot guarantee that changes can be made.

4. Refund Policy

Refunds or replacements may be offered if:

You received the wrong item(s)
An item was missing from your order
The food arrived in an unacceptable condition

Contact us within 30 minutes of receiving your order at admin@colliefieldspizza.com.au with your order number and description of the issue.

Refunds will not be issued for: change of mind, incorrect details entered at checkout, delays due to circumstances outside our control, or undisclosed dietary requirements.

Approved refunds are returned to the original payment method within 5–10 business days.

5. Allergens

It is the customer's responsibility to review our Allergen & Nutrition Information page before ordering. We cannot guarantee any item is fully free from allergens.

6. Pricing & Payment

All prices are in AUD and include GST. Prices may change without notice. Payment is by credit/debit card via Stripe. By ordering, you confirm you are authorised to use the payment method provided.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under Australian Consumer Law.

8. Contact

The Colliefields Pizza
91 Throssell St, Collie WA 6225
admin@colliefieldspizza.com.au